OVERVIEW 

The entire world is a supply chain and this requires the application of right competencies and skills to manage. Far-reaching issues such as global business expansion, sourcing, rapid growth of multinational corporations and strategic partnerships, rising oil and gas prices and environmental concerns dramatically impact on every company’s corporate strategy. The Supply Chain Management programme covers planning and management of procurement, conversion, finance and technology and logistics management. These ensuing trends have made Supply Chain Management the most critical business discipline in the world today.

Content

  • PHILOSOPHY OF MBA IN SUPPLY CHAIN MANAGEMENT
  • OBJECTIVES OF THE PUC MBA IN SUPPLY CHAIN MANAGEMENT
  • MBA SUPPLY CHAIN MANAGEMENT COURSE STRUCTURE
  • COURSE DESCRIPTIONS

PHILOSOPHY OF THE MBA IN SUPPLY CHAIN MANAGEMENT

The link between cost, quality and profitability cannot be decoupled. As organizations source globally, they encounter enormous challenges with the supply chain. The effective management of strategic operations and distribution across the globe becomes a key management issue. This programme is aimed at training specialist supply chain professionals to address the inadequacies of personnel.

OBJECTIVES OF THE PROGRAMME

Upon completion of this programme graduates are expected to: 

  • Acquire the necessary knowledge in managing business operations effectively at both local and international levels
  • Develop innovative supply chain strategies for business growth and sustainability.
  • Understand the concepts, theories and models for supply chain systems and effectively manage the logistics activities for organizations to build competitive advantage.

MBA LOGISTICS AND SUPPLY CHAIN MANAGEMENT COURSE STRUCTURE

FIRST YEAR

First Semester

NO.

COURSE CODE

COURSE TITLE

CREDIT HOURS

1

MBAC 601

Quantitative Methods

3

2

MBAC 603

Business Research Methods

3

3

MBAC 605

Accounting for Managers

3

4

MBAC 607

Financial Management

3

5

MBAC 609

Business and Legal Environment

3

6

MBAC 611

Management and Organizational Behaviour

3

TOTAL CREDIT

18


Second Semester

NO.

COURSE CODE

COURSE TITLE

CREDIT HOURS

1

MBAC 602

Managerial Economics

3

2

MBAC 604

Marketing Management

3

3

MBAC 606

Strategic Management

3

4

MBAC 608

Human Resource Management

3

5

MBAC 612

Management Information System (MIS)

3

6

MBAC 614

Research Seminar I

3

TOTAL CREDIT

18

 SECOND YEAR

First Semester

NO.

COURSE CODE

COURSE TITLE

CREDIT HOURS

1

MBAC 615

Research Seminar II

3

2

MBAC 617

Operations Management

3

3

MBAS 619

Distribution & Supply Chain

3

4

MBAS 621

Strategic Supply Chain Management

3

5

MBAS 623

Risk Management in Supply Chain

3

6

MBAS 625

Strategic Procurement

3

TOTAL CREDIT

18


Second Semester

NO.

COURSE CODE

COURSE TITLE

CREDIT HOURS

1

MBAS 626

Modeling in Supply Chain

3

2

MBAP 628

Total Quality Management

3

3

MBAC 632

Long Essay

6

TOTAL CREDIT

12

 Total Credits for the Entire Programme is 66 Credit Hours

COURSE DESCRIPTIONS

MBAC 601 Quantitative Methods

This course provides the fundamental quantitative knowledge necessary for managers to use the results of analyses to enhance the decision-making process.  This course will enhance students' ability to perform the necessary quantitative analyses, understand the usefulness and limitations of the methods and recognize situations where the methods can be applied beneficially, and issues involved when utilizing the results of analyses. The course provides the analytical tools needed for making informed business decisions using data. The focus is on decision making using the tools of mathematics. Topics to be treated will include basic statistical principles such as probability distributions, inferential statistics (sampling), regression analysis, decision trees, utility theory, and simulation.

Reading List

  • Chiang Alpha C. (1984) Fundamental Methods of Mathematical Economics (3rd ed.): U.S.A, McGraw-Hill Publishing Company.
  • Macleod, Stewart, Ferrier, Gordon (2002), Quantitative Methods: U.S.A, Crucial Publishers.
  • Mohammed, Adil Hasan (2000), Quantitative Method for Business and Economics (3rd ed.): U.S.A, L M.E sharp Publishers.
  • Sweeney, Denis J., Anderson, David R., William Thomas A., Camm Jeff D., Martin Kipp R. (2009), Quantitative methods for Business (11th ed.): UK, Cengage Learning.   
  • Waters, Donald, Waters, Donald J. (2008), Quantitative Methods for business (4th ed.): UK Prentice Hall.

MBAC 602 Managerial Economics

This course focuses on the application of economics theory in management analysis and decisions, and their relevance to business decision-making; therefore, it is designed to select the mathematical tools, topics and techniques essential for success in today’s business and economics. Topics covered in the course include: Price Determination in Alternative Market Structures, Demand and Supply Theories, Production and Costs Functions, and Decision-making under Uncertainty using Game Theory from a Business viewpoint.  Other topics covered are Exchange Rates, Interest Rates, Economic Policy, Inflation and International Trade. In addition, the course will provide a basic introduction to econometric analysis and its role in managerial decision-making. 

Reading List

  • Hirschey, Mark (2008), Managerial economics (12th ed.): UK. Cengage Learning. 
  • McGuigan J. R., Moyer Charles R., deB, Harris F. H. (2008), Managerial Economics, Applications, Strategy, and Tactics (11th ed.): U.S.A, Thompson South-Western Publishing.
  • Pug, I., Lehman, Dale (2007), Managerial Economic (3rd ed.): New York, Wiley – Blackwell.
  • Webster, Thomas J. (2003), Managerial Economics Theory and Practice, UK, Emerald Group publishers.

MBAC 603 Business Research Methods

The objective of this course is to introduce students to business research methods. It is designed to ensure that students acquire practical research skills, understand the principles of research and also help students to link the research process with theories. Topical areas will include the meaning of research, research problems, types of research, research process and design, choice of research topic, components of research proposal, literature review, research strategies, sampling analysis, data collection, research ethics, data analysis, and report writing.

Reading List

  • Black, Ken (2009), Business Statistics: Contemporary Decision Making (6th ed.): USA, John Wiley and Sons.
  • Bryman, Alan, Bell, Emma (2007), Business Research Methods (2nd ed.): UK, Oxford University Press.
  • Lucey T. (1997), Quantitative Techniques, Chicago, ELBS with DP Publication.
  • Vitalis, A., Zepp, K. A. (1989), Business Research and Statistics, USA, API press.

MBAC 604 Marketing Management

This foundation course in strategy covers a range of Core concepts and analytical techniques relating to competitive advantage in global organizations.  It deals with both classical and contemporary issues of importance such as industry analysis, Core competence of organizations, top management teams and corporate governance, product/market scope decisions, and value chain analysis.  The emphasis is on the application of analytical tools and frameworks to understand complex strategy issues.

Reading List

  • Hollensen, Svend (2010), Marketing Management: A Relationship Approach (2nd ed.): New York, Pearson Education.
  • Kotler, Philip (2000), Marketing Management (10th ed.): India, Prentice Hall.
  • London, David L., Stevens, Robert E., Wrenn, Bruce (2004), Marketing Management Text and cases, London, Routledge
  • Mullins, J., Walken, Orville (2012) Marketing Management: A strategic Decision – Making Approach (8th ed.): USA, McGraw – Hill Companies, Inc.
  • Peter, Paul J., Donnelly, James H. Jr. (2010), Marketing Management (10th ed.): USA, McGraw- Hill Companies, Inc.

MBAC 605 Accounting for Managers

Business managers at various level of management require understanding of financial and management accounting principles for effective discharge of their managerial roles. This course is designed to provide managers with sound understanding of such accounting matters. Financial accounting topics to be covered in the syllabus include the accounting equation, preparation and analysis of financial statement using tools such as ratios. Cost and management accounting topic to be discussed would include costing methods and costing techniques. Planning and cost control aspect of organizations shall be discussed using budgetary controls and variance analysis. Performance measurement and divisional control shall also be discussed.

Reading List

  • Burns, William J. (2005), Accounting for Managers: Text and Case (3rd ed.): USA, Thomson /South –Western.
  • Collier, Paul M. (2012), Accounting for Managers: Interpreting Accounting Information for Decision- Making (4th ed.): USA, John Wiley and Sons
  • Gopal, Rana (2009), Accounting for Managers: USA, New Age International.
  • Webster, William H. (2003), Accounting for Managers: USA, McGraw-Hill Professional.

MBAC 606 Strategic Management

This course explores the issues of defining corporate mission, objectives, and goals. Participants focus on the analysis of the firm's external and internal environment to identify and create competitive advantage in a global context. It emphasizes the cultural, ethical, political, and regulatory issues faces any global business environment and the need for leadership for a successful management of strategic change.

Reading List

  • Dess, Gregory G., Dess, Gregory, Lumpkin, G. T., Eisner, Alan (2009), Strategic Management: Creating Competitive Advantages (5th ed.): USA, McGraw-Hill/Irwin.
  • Dobson, P., Starkey, K., Richard, J. (2004), Strategic Management: Issues and Cases (2nd ed.): New York, John Willey and Sons.
  • Hill, Charles W.L., Jones, Gareth, R. (2007), Strategic Management: An Integrated Approach (8th ed.):  UK, Cengage Learning.
  • Sadlor, P., Graig, James C. (2003), Strategic Management (2nd ed.): USA, Kogan Page Publishers.
  • Thompson, J., Martin, Frank (2010), Strategic Management (6th ed.): Boston, Cengage EMEA.

MBAC 607   Financial Management                                                         

Financial management is at the heart of corporate survival and growth. This course shall serve as foundation designed to expose participant to various tools and techniques that management use to arrive at optimum financial decision within an organization. The course shall explore the three aspect of financial management including Working capital management, investment and capital structure decisions. Specific topics in working capital management shall include inventory, receivable, payable and cash management. Investment decisions shall be discussed using capital budgeting techniques such payback period, the NPV and IRR. Capital structure decision will cover issues such as source of finance and their costs. 

Reading List

  • Brigham, Eugene F., Ehrhardt, Michael C. (2010), Financial Management Theory and Practice (13th ed.): USA, Cengage leaning.
  • Kahn, M.Y., Jain P. K. (2007), Financial Management: New Delhi, Tata McGraw-Hill Education.
  • Philippatos, George C., Sihler, Willian W. (1987), Financial Management: Text and Cases: USA, Allyn and Bacon.
  • Rao, Ramesh K. S. (1995), Financial Management: Concepts and Applications (3rd ed.): USA, South- Western College Pub.
  • Shim, Jae K., Siegel, Joel G. (2008), Financial Management (3rd ed.):  USA, Barron’s Educational Series.

MBAC 608 Human Resources Management

This course arises from the observation that human resource management could help create competitive advantages for firms. Concepts and issues examined in this course include those associated with job design, staffing, training and development, group behaviour and teamwork, motivation and job satisfaction.  By the end of this course, you will understand HRM from a strategic perspective and an operational perspective. Strategically, HRM policies and activities are designed to support and reinforce business strategies and objectives. Operationally, HRM is concerned with the design and implementation of procedures to optimize the day-to-day management of people in organizations.

Reading List

  • Armstrong, Michael (2006), A hand book of Human Resource Management Practice (10th ed.): USA, Kogan Page publishers.
  • Bratton, J., Gold, Jeffrey (2001), Human Resource Management: Theory and Practice (2nd ed.): London, Routledge.
  • Mathis, Robert L., Jackson, John H. (2011), Human Resource Management: Essential Perspectives (6th ed.): USA, Cengage leaning.
  • Sims, Ronald R. (2007), Human Resource Management: Contemporary Issues, Challenges, and Opportunities: USA, IAP.
  • Torrington, D., Hall, L., Taylor, Stephen (2008), Human Resource Management (7th ed.): London, Financial Times Prentice Hall.

MBAC 609 Business and Legal Environments
This course is designed to provide students with an overview of various legal concepts and principles impacting business. It introduces students to a broad array of information and develops relevant skills encompassing the dynamic nature of the legal environment and its relationship to the transactional and functional aspects of business by incorporating unique instructional methodologies that combine theory with real life case examples of practical application and significance.  Topical areas include procedural laws and the court system; alternative means of dispute resolution; constitutional law, torts/products liability, business crimes, contracts, sales, forms of business organizations, and employment regulation.

Reading List

  • Halbert, J., Ingulli, Elaine (2011), Law and Ethics in Business Environment (7th ed.): USA, Cengage Learning.
  • Meiners, Roger E., Ringles A. H., Edward, Francis L. (2011), The Legal Environment of Business (11th ed.): USA, Cengage Learning.
  • Miller, Roger L., Cross, Frank B. (2012), The Legal Environment Today: Business in its Ethnical, Regulatory, E – commerce, and Global settings (7th ed.): UK, Cengage Learning.
  • Ringles, Al H., Meiners, Roger E., Edwards, Frances L. (1993), Managing in the Legal Environment (2nd ed.): USA, West Pub. Co.
  • Schaffer, R., Augusti, F., Eanle, Beverley (2008), International and Business Law and it Environment (7th ed.):  USA, Cengage Learning.

MBAC 611   Management and Organizational Behaviour

This course examines the range of individual and group behaviour in an organization.  The course will take a functional approach to the study of business management, and will integrate organizational behaviour theories with an understanding of managerial practices.  Students will learn to apply these concepts to organizational settings by the use of examples, case-studies and exercises.  Topics to be covered include: personality and attitudes, perception, motivation in the work setting, group and team behaviour, leadership, interpersonal communication, and organizational design and culture.

Reading List

  • Cook, Curtis W., Hunsaker, Philip L. (2002), Organizational Behaviour and Management (3rd ed.): USA, McGraw-Hill/Irwin.
  • Martin, J., Fellenz, Martin (2010), Organizational Behaviour and Management (4th ed.): New York, Cengage Learning EMEA.
  • Pierce, Jon L., Gardener, Donald G., Dunham, Randall B. (2001), Management and Organizational Behaviour: An Integrated Perspective: New York, Cengage Learning EMEA.
  • Saha, Jayantee (2009), Management and Organizational Behaviour: India, Excel Books.

MBAC 612 Management Information System

This course examines the role of information systems in supporting a wide range of organizational functions. The aim of this course is to enable students to appreciate the opportunities and problems that managers in a wide range of organizations face as they attempt to use these information technology (IT) applications to add value to their businesses. The courses explains basic concepts for IT/IS management discusses organizational, business and strategic issues surrounding IT/IS, and analyze and evaluate uses of strategic IT/IS in practice. Topics to be treated includes; the strategic role of information systems, information systems and organizations, information, management, and decision making, the challenge of information systems, managing data resources, managing international information systems and ethical and social impact of information systems.

Reading List

  • Laudon, Kenneth C., Laudon, Jane P. (2011), Management Information Systems: Managing the Digital Firm: UK, Prentice Hall.
  • O’Brien, James A., Mavakas, George M. (2008), Management Information Systems (8th ed.): U.S.A, McGraw- Hill/Irwin.
  • OZ, Effy (2008), Management Information Systems (6th ed.): U.S.A, Cengage Learning.
  • Post, Gerald V., Anderson, David Lee (2005), Management Information Systems, (4th ed.): U.S.A, McGraw –Hill /Irwin. 

MBAC 614 Research Seminar I

This Seminar is compulsory for all students aimed at giving students the opportunity to present their research papers. This Seminar will also expose students to leading experts in the fields of business, academia and public and private sectors.  Thus, it will provide the platform for academic researchers, professional practitioners and students the opportunity to present, exchange views, share findings and discuss new developments and challenges in business. 

Reading List

  • Black, Ken (2009), Business Statistics: Contemporary Decision Making (6th ed.): USA, John Wiley and Sons.
  • Bryman, Alan, Bell, Emma (2007), Business Research Methods (2nd ed.): UK, Oxford University Press.
  • Lucey T. (1997), Quantitative Techniques: USA, ELBS with DP Publication.
  • Vitalis, A., Zepp, K. A. (1989), Business Research and Statistics: USA, API Press.

MBAC 615 Research Seminar II

The objective of this course is to introduce students to business research methods. It is designed to ensure that students acquire practical research skills, understand the principles of research and also help students to link the research process with theories. Students will be exposed to real life situations by inviting professionals in the various business areas or set up where students can interact with them on potential challenges they might face in the business world and help them on how to solve such challenges.

Reading List

  • Black, Ken (2009), Business Statistics: Contemporary Decision Making (6th ed.): USA, John Wiley and Sons.
  • Bryman, Alan, Bell, Emma (2007), Business Research Methods (2nd ed.): UK, Oxford University Press.
  • Lucey T. (1997), Quantitative Techniques: USA, ELBS with DP Publication.
  • Vitalis, A., Zepp, K. A. (1989), Business Research and Statistics: USA, API Press.

MBAC 617 Operations Management

This course is designed to emphasize the strategic importance of operations management to the overall performance of the enterprise. A functional view of how to manage the activities involved in the process of converting or transforming resources into products or services. Thus, the course examines the concepts for designing, planning and improving manufacturing and service organizations. Topics include; product and process planning and design, forecasting, facility location and layout, production staffing, job design and work measurement, capacity planning, aggregate planning, inventory management, requirements planning, operations scheduling, Just-in-time, and quality assurance.

Reading List

  • Barnes, David (2005), Operations Management: An International Perspective: U.S.A, Cengage Learning EMEA.
  • Bettley, A., Mayle, D., Tantoush, T. (2005), Operations Management: A Strategic Approach: U.S.A, Sage Publications.
  • Brown, Steve (2001), Operations Management: Policy, Practice and Performance Improvement: USA, Butterworth–Heinemann.
  • Stephenson, Williams J. (2009), Operations Management (10th ed.): U.S.A McGraw–Hill/Irwin.
  • Vidler, Chris (2001), Operations Management: U.S.A, Heimann Publishers.

MBAS 619 Distribution and Supply Chain Systems

This course examines integrated supply chain models synthesizing demand forecasting, supply management, production, and enterprise systems. This course also differentiates supply chain models and distinguishes key supply chain issues within various industries. The course aims at assessing major supply chain functional areas within a corporation, analyzing industry specific supply chain issues, proposing a plan for a supply chain management project, evaluating supply chain performance, and designing supply chain solutions. Topics will include procurement and manufacturing, integrated operations planning, transportation infrastructure, transportation operations, global supply chains, relationship development and management.

Reading List

  • Monczka, R. M., Hardfield, R. B., Guinipero, L.C., Patterson, J. L. (2010), Purchasing and Supply Chain Management (4th ed.): London, Cengage Learning EMEA.
  • Rakowski, Cheuk Yin T., Kammala, S., Sahai, Mathur (2010), Supply Chain and Distribution Management: Germany, GRIN Verlag.
  • Ross, David F. (2004), Distribution: Planning and Control. Managing in the Era of Supply Chain Management (2nd ed.): USA, Springer.
  • Skjott-Larsen, T., Schay, Philip B. (2007), Managing the Global Supply Chain (3rd ed.): Copenhagen, Copenhagen Business School Press.
  • Taylor, David H. (1997), Global Cases in Logistics and Supply Chain Management: London, Cengage EMEA.

MBAS 621 Strategic Supply Chain Management

Supply Chain Management involves the flows of materials and information among all of the firms that contribute value to a product, from the source of raw materials to end customers. The course integrates issues from marketing (channels of distribution), logistics, and operations management to develop a broad understanding of a supply chain. The course will focus on relatively long term decisions involving the investment in productive resources, configuration of processes, product designs, and development of partnerships with suppliers and channels of distribution. Topics will include Introduction to Supply Chain & Ops Strategy, Managing Strategic Operational Trade-offs, Competitive Cost Analysis, Coordination of Channels of Distribution and Strategic Games and Capacity Sizing.

Reading List

  • Cordon, C., Hald, K. M., Seifer, Ralf W. (2012), Strategic Supply Management: USA, Taylor and Francis.
  • Cousins, P., Lamming, R., Lawson, B., Squire B. (2008), Strategic Supply Management:  Principles, Theories and Practice: UK, Prentice Hall Financial Times.
  • Delfman, W., Thorsten, Klaas-Wissing (2007), Strategic Supply Chain Design: Theory, Concepts and Applications: Germany, Kolner Wissenschafts Verlag.
  • Harris, David R., Botten, Neil (2007), Strategic Supply Chain Management: UK, Chartered Institute of Purchasing and Supply.

MBAS 623 Risk Management in Supply Chain

This course is designed to help participants keep pace with the dynamic changes taking place both inside and outside the manufacturing organization. It introduces risk management techniques that will encourage supply chain personnel and risk managers to make good use of appropriate risk-based decision-making techniques and make more informed distinctions between the competing priorities of process cost-effectiveness and controlled efficiency of enterprise wide risk exposures. Some of the topics to be considered include visibility in Supply Chain management, Sourcing, Inventory management and contract management.

Reading List

  • Brindley, Clare (2004), Supply Chain Risk: USA, Ashgate Publishing Ltd.
  • Gurnani, H., Mehrota, A., Ray, S. (2011), Supply Chain Disruption: Theory and Practice of Managing Risk: USA, Springer.
  • Handfield, Robert B. (2007), Supply Chain Risk Management: Minimizing Disruptions in Global Germany, Auerbach Publication.
  • Waters, C. D. J., Waters, Donald (2011), Supply Chain Risk Management: Vulnerability and Resilience in Logistics (2nd ed.): USA, Kogan Page Publishers.
  • Wu, T., Blackhurts, J. (2009), Managing Supply Chain Risk and Vulnerability: Tools and Methods for Supply Chain Decision Maker: USA, Kogan Page Publishers.

MBAS 625 Strategic Procurement

The strategic role of purchasing within an organization shall be examined, including concepts such as total cost of ownership. The procurement process and management shall be examined with an emphasis on the role of information flow. Techniques for the analysis for the supplier base shall be examined, including supplier targeting and the development of appropriate strategies for differing classes of suppliers. Different models of customers- supplier relations shall be compared such as the adversarial to collaborative continuum; relationship positioning; learn supply network sourcing. The advantages and disadvantages of partnership approaches to increase collaboration are critically reviewed. Ideas for the improvement of the performance of a supply system are reviewed. It also takes into consideration Procurement Structures, Procurement Rules, Methods of Procurement and the Procurement Act (Act 663).

Reading List

  • Booth, Carolin (2010), Strategic Procurement, Kogan Page Publishers.
  • Guth, Stephen (2009), Project Procurement Management: A Guide to Structured Procurements: Zambia, Lulu.Com.
  • Ukalkar, Sanjay (2000), Strategic Procurement Management for Competitive Advantage, Oxford University Press.

MBAS 626 Modeling in Supply Chain

In today’s global market, managing the entire supply chain becomes a key factor for the successful business. Simulation modeling permits the evaluation of operating performance prior to the execution of a plan. In the practical application of this concept, the development of the simulation model for the supply chain management has become a necessity. The course will look at the different modeling techniques that are used to model the supply chain such as; measures of warehouse productivity, value chain model of tomorrow, supply chain operations reference model (SCOR), and other models relevant for strategic, tactical or operational decisions in supply chain.

Reading List

  • Genes, J., Pardalos, Panos M., Romejn, H. Edwin (2002), Supply Chain Management: Models, Applications, and Research Directions: USA, Springer.
  • Marquez, Adolfo Crespo (2010), Dynamic Modeling for Supply Chain Management: Dealing with Front-End, Back-End and Integration Issues: USA, Springer.
  • Shapiro, Jeremy F. (2007), Modeling the Supply Chain (2nd ed.): London, Cengage Learning.
  • Stadtler, H., Kilger, C. (2005), Supply Chain Management and Advanced Planning: Concepts, Models, Software and Case Studies (3rd ed.): USA, Springer.
  • Taylor, S., Ganesham, R., Magazine, M. (1999), Quantitative Models for Supply Chain Management: USA, Springer.

MBAP 628 Total Quality Management

The course examines management and technical aspects of quality improvement. It also looks at organizational performance and financial measures as they relate to process improvement, strategy, and improvement tools and methods. This course will provide the student with the underlying principles and techniques of Total Quality Management (TQM) with emphasis on their application to technical organizations. Students will develop a working knowledge of the best practices in Quality and Process Management. Students will learn to view quality from a variety of functional perspectives and in the process, gain a better understanding of the problems associated with improving quality, also quality tools utilized in service and international/environment. 

Reading List

  • Anand, A. Samuel and Suganthi, L. (2004), Total Quality Management: New Delhi, Prentice-Hall of India Learning Pvt. Ltd.
  • Naagarazan, R. S. (2005), Total Quality Management: New Delhi, New Age International Publishing Ltd.
  • Pekar, Jack P. (1995), Total Quality Management: Guiding Principles for Application: Philadelphia, ASTM International.
  • Richard, Terry L. (1997), Total Quality Management: USA, Delmar Publishers.
  • Ross, Joel E., Perry, S. (1999), Total Quality Management: Text, Cases, and Readings (3rd ed.): USA, St. Lucie Press.

MBAC 632 Long Essay

Candidates shall take a compulsory 60-page Long Essay.  Every candidate will be assigned a supervisor from the specialized area that will provide guidance in the writing and presentation of the final report. This will constitute six (6) credit hours.

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